Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

How to get new SIM ONLINE that fits new phone same number

I want a SIM that fits my new smartphone but to keep the same number of my old brick phone. How do I do this ONLINE? I went to the Swap SIM page but it didn't ask me what type of phone I had so I think I did the wrong thing. Why is such a basic thing...

my order has been returned to sender ..

i ordered and paid for 2 mobile phones 1 came and the other 1 came with dpd but i missed it as i was at an appointment n was late back .they tried to deliver it again the next day but i wasnt aware it was comming so i missed it again .ive had an emai...

Tariff Change

I received an email today which says "Your 02 Tariff change is all sorted. You are now on; 02 Sim only Unlimited 12M 15GB. I did not request a tariff change and I am on Classis pay as you go at present. It gives a reference number and links to check ...

Resolved! Unlocking my LG G7

Hi everyoneI bought a LG G7 ThinQ handset from Brent Cross O2 shop. Now I tried to unlock my handset for already 5 times and they give me same reason that handset is not from O2. But I had proof of purchase from O2. So I went to Brent Cross O2 and I ...

PAYG and in 4G area, am I getting 4G calling on PAYG?

Hi All Noticed over last couple of months after mast upgrade when I talk to people on a 4G handset the sound quality is so much better like as if your on VoIP, but to a phone and landline or 3G- mobile user and it's back to typical phone sound qualit...

voicemail seems to be always engaged

I am currently in Thailand but cannot receive my voicemail as when I enter 901 i always get an engaged signal. Any ideas?

Number porting Nightmare

Hello all, Writing here in absolute despair. I requested to transfer my number from Vodafone onto the O2 on Monday 7 Dec. Number port scheduled for Tue 8th. On Tue I got disconnected from Vodafone and my number got partially transferred onto the o2 s...

new to o2 PAYG and topped up on day of renewal (5th demeber) but states i have a credit ofr £3.89..?

...what does that mean? i cant be in debt as1) I never leave the house and data is OFF2) I topped up exactly when it told me to - the 5th of every month Can anyone explain? thanks

Return Moto g8 power lite

Want to return my Moto G8 Power Lite for a full refund due to known issues with Android 10 causing the phone to be not fit for purpose but I can't find how to do that.Link on https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy to regi...

cant send txts to premium numbers

Why am i unable to send texts to premium numbers eg 64100?Samsung S10 Lite

O2

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