Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

119

Tried to ring 119 today but phone said your balance is low silence then end call. I thought 119 was a free call.

Resolved! How do I cancel my SIM card with o2 on there app

Please help me cancel my SIM card contract with o2 as I no longer need it

Payment - big bundles - sim card - Pay as U Go

I'm 79, not good with tech stuff. I did Pay as You go for ages then messages came up saying I had Big Bundles - which I just accepted. I have, apparently, run out of Big Bundles. I have £12 or so balance from paying an amount online. I ordered a Sim ...

PAYG PAC code

I’ve never been given such a run around as I have been today by O2 and all for a PAC code. O2 online chat and telephone customer service have been absolutely appalling. I've been given so much conflicting information that I could write a book. Can so...

Resolved! my mums pay as you go phone

My mum has a Doro Pay as you go mobile, which she uses a top up card when required. She is saying she is getting a message every month that she has to put money on it each month called bolt ons and they take off £5per month so must keep it topped up....

Resolved! Age verification

Why is my sim blocked I'm 47

Recent order. Confused!

Hello all. Just a quick one. Placed an order about 2 hours ago. Went through checkout with no issues, money is available and order confirmation confirmed. Not 10 minutes later I get a dear John email from o2 Even though we confirmed your order (numbe...

Resolved! Calls dropping out

My phone keeps dropping calls I can’t seem to get help from 02

Resolved! Big Bundle Has Renewed Two Days Early - O2 Technical Help Please

Been on the PAYG Big Bundle for many months and my renewal date is the 25th of each month.Today I changed my Tariff from the 15 Pounds to the 30 Pounds Bundle to start the next renewal date (Monday 25th January)But the change has been implemented tod...

Resolved! Additional SIM card

I have just replaced my Samsung J3 (2017) with a new iPhone SE. I'd like to be able to use both. Is it possible to get another SIM card with the same number to accomplish this ??

O2

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