Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Upgrade of phone and allowance

I just upgraded to a new 5g compatable phone and new upgraded allowance .I recieved my new phone, that included a new sim.Do i use my old sim from my old 4g phone ?Or do i use the new sim ?If i use the old sim will it be 5g compatible ?If i use the n...

O2 humour isn't funny

End of February got a messege my mast was busy. My post code Sn32nh but call was important I tried every hour day and night it was busy. After 7 days they told me it was phone fault. I pointed out it cost me £350 from o2 despite law saying phone unde...

Resolved! international call charge. Receiving call from UK.

Hello,I am on O2 payg classic. Just the standard account. No add ons.I am abroad, in Portugal.What will I be charged to receive a call on my O2 mobile from someone calling me who is in the UK.I'm aware of the charges for me making a call. Found plent...

Resolved! My balance is gone

My first time £10 top up is fail. But my money already paid.So I try £10 again. Finally, succeed.But in my balance, there is only 10 pounds. My other 10pounds is gone. How can I solve this problem?I called 4445. But there is no complete anwers for me...

Resolved! Dumbpone Samsung S5620

I use my phone very little and still have over £16 credit but it suddenly stopped from receiving and making calls and the same with texts. Is is blocked? I have a PUK code but don't know how to apply it. The trouble is I cannot receive veryfication c...

Resolved! Age restrictions

How do I sort out age restrictions without a credit card? I have a debit card but it seems that isn't good enough. Thanks.

Resolved! UK credit card, overseas billing address

For years I have used a UK credit card with a UK billing address. That card is no longer valid.I need to ptovide a new UK credit card, but it has an overseas (Ecuador) billing address.Trying to contact O2 has been useless as the automated service doe...

Resolved! Contact o2

How do I contact o2 by email. I’m overseas and think my sim has expired

Help! Big bundle data

I bought £10 credit with the big bundle 5days ago, but I've used all my data allowance, unknowingly, I went out n bought another £10 top up thinking I cud get the same again. I'm so confused??? I've read I'll have to wait until my monthly renewal dat...

Pay as you Go Sim not connecting to internet

Hi i recently purchased a pay as you go sim for my Ipad, it was working just fine then suddenly stopped working and I received an error message stating that my ipad as not been registered properly in their systems!! which is crazy as it had been work...

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