Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Charged 5p for something?

Why when I only put £10 instalments each month as I don’t need anymore than that and always get rollovers has my balance at £9.95 and I have had to add another £10? What have you charged me 5p for?

Can't make it receive calls

Purchased Samsung s8 unlocked. Bought O2 new SIM card. I am on network but cannot make calls.

Resolved! How do I forward a scam text message

I've had a scam text and want to forward it to 7725. The process given says press anf hold on the message, a option of "more" will appear, whic I assume give sthe option to forward the text. I say "assume as when I follow this process I get nothing o...

Can O2 refuse a refund?? Please help!

This is a long post but please, bare with me...I wish I wasn't having to write this as its regarding my late Grandpa's pay as you go account with O2. He sadly passed away earlier this year.When trying to close my Grandpa's O2 account, they have offer...

Resolved! fluctuating payg%20balance

Hi having purchased a new Samsung AO2S 4 days ago I have noticed my PAYG balance fluctuates up and down sometimes by£2 sometimes by 5 and1 pence this is despite only using the phone at home and on wifi only, my data roaming and dataisage are switched...

Number transfer problem

Hi I've just moved from an O2 monthly contract to pay as you go as my contract was ending,at the time of moving I requested my old number to be transferred.I'm now 2 online sessions and 2 visits to my nearest O2 shop and after getting told each time ...

Resolved! Current PAYG customer changing to Big Bundle

Hi all, Just a quick question here. I am currently a PAYG customer and I would love to change to the £10 big bundle for the unlimited minutes & texts. If I order one of the sims, would I be able to transfer my current O2 PAYG number to the new Big Bu...

Resolved! Doro 8050

Hi - I am wanting to purchase a new Doro phone for my husband. He has a Doro 8030 and I want to purchase a Doro 8050. Can he merely keep his existing sim card and place this in the new phone. Many thanks

Pay as you Go - Roaming

Hello I used to be a pay monthly customer and I have recently changed to pay as you go. I have topped up twice this month and still I cannot receive or make calls. I am abroad and I have my roaming data on. What do you think is the issue?

Pay as you go tariff and bills

I am on the Pay As You Go tariff as I do not make many calls using my phone.I would like to know if it possible to see what money has been spent from my balance, as money (24p) seems to have been deducted from my balance in the past few days when I h...

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