Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! data

hi there i need help my phone says that i am using data on my phone and taking credit off my phone but my data is not on can anyone help me please

Bundle not working

Hello, i have top-uped my balance on 16.04 with £15. My bundle should have started on 01.05 but it's not working. Please see attached https://photos.app.goo.gl/DDrSiRvGNFhVegHQ9

Resolved! Iceland mobile operators

I am hopefully visiting Iceland on a cruise ship and roaming in Iceland is included in the PAYG tariffs. When I am off the ship, which networks that are compatible with O2 should I look for to manually connect to?

Resolved! how on earth do you get onto the live chat!!

I just want to unlock my phone to all networks there is no sim in it currently which makes the "my 02" page ineffective!

Resolved! over charged

I am with 'pay as you go' and have have paid my monthly top up on April 25th and the next is not due till May 25th. I have also added a £4 bolt on yesterday, but I still got a message that I am being charged £2 per day. This is horrendous as I hardly...

International calls

Hi I got 20£ balance and I want to use just for international call to india. Dont want any mo thky packages... the cost I know is used to e 2p a minute... anyhelp will be really great

Resolved! Bundle

Can I change for my bundle to start today instead of on the 8th.

Charged 5p for something?

Why when I only put £10 instalments each month as I don’t need anymore than that and always get rollovers has my balance at £9.95 and I have had to add another £10? What have you charged me 5p for?

Can't make it receive calls

Purchased Samsung s8 unlocked. Bought O2 new SIM card. I am on network but cannot make calls.

Resolved! How do I forward a scam text message

I've had a scam text and want to forward it to 7725. The process given says press anf hold on the message, a option of "more" will appear, whic I assume give sthe option to forward the text. I say "assume as when I follow this process I get nothing o...

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