Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Date of birth

Hi. I want change my date of birth because is wrong.

Resolved! Unlocking phone

Hi, I am hoping to unlock my phone from it’s Sim, as it’s currently only allowing 02 sims

Resolved! refund

Hello Im waiting for my refund , when will it be expected please let me know ? I would like to change my postpaid plan , could I make it prepaid because poste paid I can not afford please let me know as soon as possible . Mrunal o2 customer

Resolved! Does O2 payg use Mi-pay.com - possible scam

Hi guys, I've had an email from O2topup@mi-pay.com telling me my top=up was successful - as my payg balance has not changed in the 4 days since the message I think this is a scam of some sort. How can I remove my credit card details from myO2 & Regis...

Resolved! Tarrif

Why am i unable to change to the £10 tarrif?

Resolved! Can i order a replacement sim as a PAYG customer?

Ive lost my sim but the phone number is linked to my O2 account and ema. I am wondering if it is possible to order a replacement sim as a PAYG customer? Thanks

Resolved! Lost my phone but dont have a crime reference number, would like a replacement sim

I lost my phone a few days ago, i've got a new one and a new O2 sim card but if possible I'd really like to have a replacement sim with the same number and tariff as I have on my previous one I've been a loyal O2 customer for years and I'll be upset ...

Resolved! i want to topup

i want to topup using my visa credi card

How to enter prepaid voucher code from abroad?

Hello, I just bought a voucher code to top up an O2 UK prepaid account. But I can't enter it. USSD code do not work from abroad, dialing +441753 552 277 is not accepted ("not recognized"), +443456 062 277 does not work (call ends). Topping up via web...

Resolved! Balance

I topped up my phone at 12.22pm balance £10.42, made 2 calls. Now balance says £9.32 but I have 300 free minutes

O2

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