Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big bundle error

I changed my bundle from the £15 to the £10 big bundle, but it took out money for the £15 bug bundle and is still not put that on my account and is asking for the money for the £10 bundle aswell, went to the shop and he didnt help just told me to try...

Resolved! Live chat

Hello can anyone give me a link too live chat please as I need to talk to an advisor as my phone and sim got stolen and need my data from my old sim put on this sim thankyou

Resolved! Top up

How can I top up a sim without putting it in a phone? I need it for a watch.

Resolved! Change tariff

Hello, I loaded £30 on my new sim for unlimited data, calls and text and now I got a message that only have 2gig left

Resolved! O2 WiFi Dongles

Hey, I have a question. Where can I get a WiFi dongle for O2 from in Cambridge? I'm wanting one as a computer cannot connect to a WiFi as the signal doesn't reach. The WiFi isn't with O2

store contacts on modern SIM?

My father-in-law has an old Doro Easy phone 612. He's 87 and both visually and hearing impaired. He is familiar with this old 2G phone and I got a new O2 Classic PAYG SIM for it October 2020. Recently the display broke, so unable to access contacts e...