Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52979 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26883 Views
  • 19 replies
  • 2 kudos

Resolved! £5 FREE CREDIT

Hi I just registered with 02 for 5pound free credit and didn't receive it not happy

Joanne213 by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 1 kudos

On basic payg, how do I leave?

Hi I am only paying a fiver a month on basic payg however want to leave O2. Not in a contract but not sure if I just leave, or have to give notice. Not bothered about pac codes etc. i cannot seem to see any info on my account to discontinue with O2 i...

Sam64 by Level 1: Joiner
  • 598 Views
  • 2 replies
  • 1 kudos

Resolved! Change tariff

Good afternoon,I would like to change my current tariff of £30 to a new one £20. I have tried several times to do it on the app but it doesn’t work.

VP1 by Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

Mobile internet o PAYG

Hi, for more than a month I cannot access my mobile internet. Any ideas why? Checked phone settings, no problems there. Many thanks.

7Zofija by Level 1: Joiner
  • 1335 Views
  • 3 replies
  • 0 kudos

Resolved! Charges

Why did I bring chArged while the app saying that I still have unlimited minutes (£10 bundle) after a call?

Caca by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Top - Up card after 1 year inactivity

Hello, I am a returning international student and I have a problem topping up my number. I had a 10£ tariff when I first used O2, and I would like to keep it as is. I tried to use my Revolut account to top up, but now my payment is pending (verified ...

MGP01 by Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Change my sim

Hello, I lost my phone and had to get a new one. I now need my O2 to be switched to my new number but obviously don’t have access to my old phone to receive a code

Hilly2829 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Data usage (Roaming)

Hi, I am currently on the £10 bundle and I still have data but I am finding it difficult to use it now that I am in Germany. Is there something I need to do to be able to use my data? Or is my bundle not big enough to roam with my data as I was able ...

August by Level 1: Joiner
  • 582 Views
  • 2 replies
  • 0 kudos