Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Number ported over

My number was ported over to o2 last weekend. I came to Spain on holiday Monday and cannot use my phone for calls or text. I need access to a phone

Resolved! £15 big bundle/top

I had the £10 bundle but changed to the £15 bundle so i topped up £15 but £10 was taken for my previous bundle leaving £5 balance i then get a text to say this "O2: Sorry, you need a balance of at least £15 to get your £15 data Big Bundle. Top up now...

Resolved! Sim only plan

Heyy I order myself a sim only plan which mean I get a new number but I would like to get my number

Resolved! cancelling auto top up

i want to cancel my auto top up

Resolved! Problems PAYG sim

Hey all, I have a sim only monthly pay at the moment in my S9.I have bought an O2 payg sim with £10 top up to put on but when I put the payg sim in phone, it come up something about Not Provisioned for Voice.Just wNt another sim with a different numb...

Resolved! O2 Account / Old & New Numbers

I bought a new phone, which had a new SIM with it. I've put my old SIM in my new phone, but on my O2 account it says the number of my devise is from the new SIM I haven't even opened. How do I get them to change it to my old number/SIM that I'm still...

Moving my number and PAYG balance to my 6GB contratc free a/c

Hi FolksI got a new phone, as one does, and bought a 6Gb contract free SIM for it. I have used that for a while but would now like to shift my number and remaining credit from my old PAYG phone into the 6Gb contract free account. The old phone, being...

How do i claim this rewards amount?

Either im silly or the claim part of rewards not working.shows over 20pounds but not letting claim OR save. Im opted in.so help please??

Resolved! Need help/advice

Hi! So I’ve been on o2 payg for years! I’m aware that I receive 10% back quarterly yet when ive just checked my rewards balance it’s only for £9. It should be way more then this! Any advice??

Resolved! Airtime Rewards

Why do I have to phone o2 EVERY month to explain what Airtime Rewards are and to get my phone topped up? This also used up all the rest of my credit while I wait to have my account credited. O2 always say the same thing that they do not know what Air...

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