Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Texts not able to send

My partner has been having trouble with sending out texts, reviving texts and making phone calls are fine but not out going texts. The phone has been rebooted yet still nothing does anyone know what to do??

Resolved! Rare Use Sim

Hi,I need to keep an emergency phone in my car as my current phone battery drains really quickly because of work calls etc and sadly recently been caught out in a breakdown. Is there an o2 sim which might not require a monthly top up or even a low mo...

Resolved! Student discount

I have been having a massive problem applying my student discount to my bill. Firstly my code wasn’t being accepted by O2 even after I got a new one. Then I phoned up and was told I didn’t need to do anything as a manager could add the discount manua...

Resolved! 2 sim on one account

HiWould you know if there is possibility to have 2 pay as you go sim cards and numbers in one account? How to register the other one?

Resolved! O2 sim card

I have a old phone with o2 SIM card in. J230i Sony Ericsson.o2 gave me a unlocking code and how to use it . However when I put another SIM card in the phone it comes up insert correct sim. It will only work when I put the O2 sim back in . Can anyone ...

Resolved! iPhone 12 mini stock

does anyone know anything about stock levels in o2 as in how quickly do they restock their phones? Iv ordered to iPhone 12 minis but it’s saying Theyr awaiting stock and I wanted them for Christmas. Will I get them in time? Anyone any ideas? Thanks

Resolved! How do I get a pac code online?

I don’t have any credit and don’t want to get any. How do I get a pac code online through the my o2 app?

Resolved! Missing top-up

Hello! I topped up £20 to my account on Friday and did receive text message confirming the correct balance. But yesterday I realised there was only a little balance left on my account and I had to top up again. Could you help me to find out where did...

Resolved! Pay As You Go plan rewnew

I'm using £10 10gb bundle on my mobile.I used all data before expire day, so I wanted to re-new my pay as you can plan.So I did top up £10 on my account,but it's appearing £8.Also I just wanted to renew my plan from today.Would you mind to stsrt my p...

Resolved! bills

Hello Never new in this day & age how difficult to speak to anyone with a simple request!!! I simply would like to view & print my bill. I'm on a £10 monthly top up scheme for now. Does anyone know of how to do this & is there anyone knows how to spe...

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