Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Close a contract

I would like to cancel a contract and keep the sim for pay as you go only .

Resolved! Keeping my old number Form

This form has not worked for weeks I cannot get through to O2 I have spent hours hanging on only to be cut off! The form loads and you can fill it all out but when you go to submit it it comes up with an error and you are told to try again. I have lo...

Resolved! Prepaid card top-up from outside UK

I do not live in the UK. I bought an O2 sim-card for using a phone in the UK. I want to continue to use that phone with that sim-card now that I am back in my country of residence. The website will not allow me to use a card that has a billing addres...

Resolved! No data connection

Hi, I recently purchased a payg sim which had 10GB of data. I’ve checked my remaining data and there is still more than 9GB left. On my phone it says I have 4G connection but then on my browser says there’s no internet connection. What’s the issue he...

Resolved! International roaming (USA) Bolt on PAYG?

Hi, Im shortly travelling to the USA and wondered if there is a data/roaming package I can purchase? I'll be quite heavily reliant on Uber/Lyft apps so would like to be able to use some data abroad without paying ridiculous rates.

Remote sim in electric gates

Hi, does anyone know how to obtain the balance on a remote SIM card installed in electric gates? The sim cannot be taken out as it is a sealed unit. I have done it before but many years ago and can’t remember how to do it now.

Resolved! Lost sim need a replacement with same number

Hey. Need help or to chat to someone. My sim card has been damaged and I need a replacement sim with the same number! How do I get help with this?? Please thank you

Resolved! Pay as you go Tariff not able to use Data

I am on the £10 per month Tariff, giving me unlimited texts and minutes and 7gb of data. I topped up in late December, my balances via the O2 app have been updated however I am unable to use any of the data - I am never connected to 4G. I have checke...

Resolved! Online chat link

Hello i can't seem to access online chat i have tried frim my o2 app but there isn't a link there

Resolved! Changing Number

Have tried on website, but cannot find a way to request a number change. I am getting in excess of over 30 calls/messages/voicemails a day, mainly in Chinese, I block each one, but they just keep coming. Since having this number only one person has t...

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