Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Using My Pay as You Go Tariff in Majorca

Can't get through to O2 chat...so..I dont want any unexpected bills...do i need to buy a bolt on for use abroad? Thanks

Resolved! £10 bundles

Hi I've just gone onto the £10 bundles. Today I sent some texts and it took money from my credit. I thought I would get free texts now I'm on the bundle.ThanksPaula

Resolved! Number disappeared from account after migrating to payg

I have just had my pay monthly contact migrated to payg and keeping my original number. I topped up the payg SIM card before it all went through. Now the migration is complete and my phone numbers have disappeared off my 02 account, and my credit see...

Resolved! Data

Why is it every month im topping up i only get 3gb data when it should be 7gb!

Received less data than advertised

Good evening! I am a new customer and on Tuesday I loaded my card with the option of £ 30 and instead of 200GB I received 100GB, and on Thursday I went to the store to talk to an employee and she told me to send the DOUBLE message to 2424 and in 24 h...

In Croatia with roaming on why won’t my phone work?

Shows connected to the network but no 3G, however haven’t call any of the 02 helplines. No chat service showing and no email … phone definitely on for roaming - worked outside of Europe 2 weeks ago!

Resolved! How do I get to speak ... verbally with mouth! ... to anyone at O2

It's a nightmare finding someone to talk to. I need to change the contact security number for my account. O2 currently have the number of a phone I had years ago, that was stolen. To which they send my security token. The last time I accessed my acco...

Resolved! Tariff

Hi I just swap my tariff from 20£ to 30£. I top up 30£ but system charged me only 20£ for old tariff. Can somebody sort that and take 10£ from my account and activate 30£ tariff?

Resolved! Porting issue

I have just moved to o2 from EE and requested that my old EE number be ported across to the new o2 sim. Had a message that this would be done on Tuesday, now Saturday and no joy. Have restarted my phone several times. My original EE sim is also now n...

Resolved! Transferring credit to another network but with the same number

I currently have an O2 Pay As You Go mobile however have purchased another PAYG device with a different network. I will be carrying my current number across to the new mobile - can the existing credit which is on my previous phone be carried across w...

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