Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

No sim

I haven’t received my new sim, new despite being charged money for it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Rolling Plan and Roaming

Hello, I returned home to Ireland (ROI) on September 12th and returned back to GB on September 21st. During the whole duration of my visit, I was unable to make or receive calls or text messages. Mobile data worked sporadically. I also had £35 credit...

UK landline numbers

I am currently on a £10 Bundle unlimited minutes and texts and data. I live in Bulgaria but make frequent visits to the UK, so decided to keep my UK phone as o2 kept the roaming. Since July when trying to phone UK landlines only, they come up as perm...

Switch

I am trying to switch my number from a business account to pay as you go. How do I do this

Receipt

I need a receipt for my monthly top ups

20202 not working

when i text BALANCE to 20202 i am not getting any response, i need to know how much data i have left

International calls bolt on active but disconnected from my call for low balance.

Hi, I don't understand my tariff. I don't use the phone for any data but the only way to get international calls seemed to be to het a minimum bundle of £10 and then add a bolt on for £2. I logged in today to check and I have the bundle data which I ...

Urgent abroad

Hello, I am on the 15£ bundle and i am currently in greece, the data works however i cant seem to make any calls or texts to greek numbers and uk number! More importantly, i am trying to get my PAC and the messages will not go through. I am receiving...

Sim not activated

I would like this number to be activated ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

List of calls

I need a list of received calls for 16 and 17 September

O2

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