Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Being through a Technical problem. Help

Hi, I bought a Sim card last month in Bristol. it is a pay as you go sim. When I activated it on my phone there was no balance so I got back to the store. I bought the same a week later I travel one hour for that because I’m living in Cotswold and th...

Resolved! Cancel my contact

I have three phone numbers on my contact account. Now I need to cancel my contact, cancel two numbers and keep only one number like prepaid.

Frustrated

I have transferred my Pay Monthly phone number to a Pay As You Go sim but I cannot make or receive calls / texts. 4G roaming seems to be working. It's been 2 weeks now and O2 support just hangs up when they are "trying to help me". I am getting reall...

My tariff plan

Hi i ordered my card with 60 gb internet and when i pay it i recived 25gb

Cancel my contract

Wish to cancel my contract

Top up

i have topped up with 30 pounds but my data is not working

Resolved! Is phone number still active

Are my sim PAYG numbers still available/active? Numbers are ******************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Phone

I want to buy a Samsung can i pay it like weekly take like 50 quid out of my account every week til its all paid up

Resolved! Classic Pay as You Go Top Up restrictions

Are there any restrictions on the Classic Pay As You Go as to how often you can top up ? ie: do you have to Top Up every 6 months as a minimum ?

Grandad told his sim is being phased out? What do I do?

Hello- my 85 yr old Grandad had a text message from o2 to say his sim is being ‘phased out’ and he needs a new one. He’s not tech savvy and I’m too far away to help physically. How do we go about getting a new o2 sim if he can’t get to a shop? Can it...

O2

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