Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Spend Cap

How do you apply a spend cap on the app?

Resolved! Where can I buy top-up vouchers in Spain

I'm currently traveling through Spain and am wondering if anyone has any knowledge of places where one can purchase O2 UK top-up vouchers. I am based in N.America and am unable to top up by credit card as I don't have a UK address. Online retailers s...

Resolved! Wrongly Deducted Tariff

Been trying to contact customers services but none of the means worked for me, it’s so hard to get in touch with O2 customer services. This is my last resort.My tariff was due to be renewed on 1st of September. I had the £10 tariff and changed it to ...

Resolved! Top up

Why is my balance showing £5 when I've just topped up £10 when the balance was zero?

Resolved! Trying to get a pac code

Been try to get a pac code to keep old number as moving to Vodafone o2 customer service is the worsted I have ever seen that hang up on you ond told me that a I have to wait for 10 to 15mins for a management to phone me but nothing as happened I have...

Resolved! It looks like this offer isn't for you

Why am I getting a message saying 'it looks like this offer isn't for you' when it was offered during the purchase?I topped up eventually on line after numerous attempts by phone failed, but balance is till showing 0.00.H E L P

Resolved! Top up balance

Hi I topped up £10 but my balance is showing as £5 why is that? I get free unlimited minutes and texts.

Keeping my number

Trying to port my mobile number to O2.Supposed to have been transferred 25th of August.Did not have number to be ported went dead.Phoned 10am next day told nothing to do with them contact provider of transferred number. Then o2 said would transfer nu...

Resolved! Billed? Why

Why have I been sent a bill

Resolved! Big Bundle change of plan

I have changed to a big bundle , have received confirmation email, but it is still showing on my account my old plan and agreement. Does it not update straight away?

O2

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