Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up not showing

Topped up the payasyou go account but this isn't showing on my account. Received email confirming payment was made, please can you help?

Resolved! Switching from monthly tariff to pay as you go?

I'm temporally living abroad so won't be using my monthly tariff allowances. Is it possible to switch over to pay as you go while I'm away?

Resolved! Tariff

My data ran out but my tariff renewal date isn’t until the next 2 weeks. Any way I can restart my data bundle afresh?

Resolved! Pac code

I just want my PAC code! Texting 65075 just gets a reply of cant have it, try later. Or call 202... which doesn't work. Or try my o2 which has no facility to request a PAC code.I just want to leave with my number!!

Resolved! How on earth do you chat to customer services!

I am trying to either speak to an actual person or chat message customer services but it seems impossible! Keeps sending me around in circles. Can a customer service person make contact with me?Thankyou

Resolved! I can't send or call or make top

Hi I'm abroad I wanna make top up so I can call and text but won't let me do it

Resolved! Top up

I have just topped up and need to use my internet now can I renew my top up?

Resolved! Auto Top Up

Hi there, I recently got a new card and tried to change my auto top up details but keeps coming up saying "An issue has occured please try again". I've done this several times over a several day period. Is anyone aware of current issues with this or ...

Resolved! Return credit to O2 account from bundle that was automatically bought

Hi,I just added £10 to my O2 account. My goal in doing this was to keep my phone number live while out of the country for a few months. Unfortunately, the £10 was automatically used to buy an O2 monthly bundle. Of course, this bundle is no use to me ...

Resolved! How to get a PAC Code on PAYG

How to get a PAC Code on PAYG?

O2

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