Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rewards

I have accidentally deleted my rewards email, any chance of getting it sent again

Resolved! Cashing in rewards

Hi, Use my rewards balance to purchase Amazon vouchers and not seen the code. Check the spam folder, just in case, and nothing in the inbox. Who do I contact to resolve?

Number Porting Issue

Hello! Perhaps the online community can shed some light onto my current number porting issue. I'll give you a quick rundown with notes and timelines. I was on Three PAYG transferring to an existing O2 PAYG. (Wanted to check if I get better signal wit...

Resolved! Bought a top up and only realised too late it's a new sim card with a bundle

Today I went into an O2 store and asked for a topup. I saw there were cards and asked if these were available topups and was told yes. So I bought one - 30gb for 20.00. It was only later that I realised this is a new sim card with this already progra...

Charged twice and data not working

Charged 20 pound out of my bank and only 10 pound top up went in and the data isn’t working at all

Resolved! Spend cap increase

How do I increase my monthly spend cap xx

Resolved! Do Bolts-ons count as O2 Rewards?

Hello, do Bolts-on count as 02 Rewards? My 02 Rewards seem a little higher than normal this quarter. I did buy 2 One-off Bolts-on this quarter at £12.50 each so would it count with 02 Rewards? Thanks

Resolved! Forgotten my log in and security details for Pay as you account

So far, I’m drawing a complete blank on getting help from customer services in trying to access my account. I’ve forgotten the log in and security details. Can anyone give me details on customer service for payg? Many thanks.

Resolved! New customer, OLD voucher…?!?

I was a pay monthly customer with vodafone for 6 years, but decided against renewing my contract, and decided to move to PAYG on 02 because most of my friends are on 02 and the network coverage is better and the bundles are better and cheaper. I purc...

Resolved! Changing my tariff back to classic

Hi thereHow can I change my tariff back to the original PAYG pack the classic I don't used as much data and seem to use it a little. I'm interested in the 500mb pack bolt on but I'm on the £5 monthly pack from the bundle which means I be paying twice...

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