Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost PAYG sim card

I went on holiday and lost my O2 Pay As You Go sim card. But I have this number for years, so I'm wondering if I can get a new sim card with the same number when I go back tot he UK. Would that be possible?Thank you

Resolved! International SIM rates not applied when using phone abroad

International SIM (P&G) rates are currently NOT applied when using phone abroad. Is this the intended international SIM operation? In other words, are international rates intended to only apply when calling a foreign number geographically from the UK...

Wif Fi Calling

I am looking for a new phone and have found that Samsung S20 FE can be purchased outright on a Pay as you Go Basis. Can I ask whether I will be able to use WiFi calling on it? My current account is with O2 but my phone is several years old and doesn'...

Resolved! Top up - Big Bundle £30 (but from abroad)

Hi Team I topped up last month by £30 in order to get Big Bundle V2 or soemthing similar, allowing me to have free roaming in Europe.currently in Europe and trying to load £30 to my account so that it will auto-top up tomorrow and it won’t let us use...

Resolved! Charged for unsent texts

Hi all, I had to borrow a quid this morning as I'm poor like the rest of the country and needed to text my son's preschool to explain he wouldn't be in. I've been charged for the texts (I attempted to send them twice), even though they couldn't be se...

Resolved! How long do PAYG accounts remain active / live

How long do PAYG accounts remain active / live? I have a PAYG account however I live in Australia and previously travelled to UK annually and topped up then however unable to to travel to the UK at the moment. I wish to keep my account live (so I don...

Resolved! Can not use GB

First of all, I top up 15 pounds, and then I buy a 15 pound plan, but it only takes two pounds off me, and then I can't use the data, and I can't top up

Resolved! Can l top up my wife’s o2 phone from my O 2

Can l top up my wife’s O2 phone from my O2 app

Resolved! Question about charge

Hi guys, why I am charged £2 from O2 everyday? I have select the big bundle of £15 per month. What does the extra £2 means?

Resolved! Number transfer from a lost some to a new one

Number transfer from a lost some to a new one. I have tried to move my number from a old lost sim card to a new one. I rang customer services over 24h ago to transfer numbers to a different SIM. they said it would be done by now. I gave them my new S...

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