Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Need a new SIM

I received a text from o2 saying that older sims will not work in the future. I have a Nokia that is not a smartphone so I am guessing it is 2G or 3G. I need a compatible sim for this. I do not want to purchase a new phone.

Resolved! How do I change my account to prepaid?

How do I change my account to prepaid?

Resolved! How do I find my pac code

When I’m texting the number for my pac code it doesn’t not work may you give me my pac code

Cancel pay as you go

I need to cancel my pay as you go sim. I have moved abroad so cannot access my old number to receive the code.

Switch PAYG to Big Bundle 5

Hi there, I have an O2 PAYG sim with a tariff called O2 unlimited. I currently have £6.07 and no active or remaining allowance. I want to switch to the Big Bundle 5 PAYG tariff. I have texted earlier today to 21300 and have just tried the switch thro...

My £30 bundle

Good morning. I purchased the £30 big bundle last night. Which is to start later on in the month. I’m getting low on data which I need I just wanted to know can it be started today instead of the set date as I can’t renew it on the app as I think the...

My bill is wrong

I need to talk to someone

Change Account type

Hello, I would like to change two of my lines from monthly payment to pay as you go

O2 doesn't work in Algarve?

Hi, Every time I visit the Algarve (central/west) my phone doesn't work? I can receive texts but I can't send texts, make calls or use mobile data? I contacted O2 twice (in the UK and also whilst in Portugal) and they were unable to resolve my issue....

Nano Sim

I am an existing customer and have just bought a new phone. It requires a nano sim but my current phone has a micro sim. How do i change wile retaining my current mobile number. I just top up when required as largely house bound and dont need a month...

O2

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