Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Having to phone a UK number which is starting 0330 premium rates

Hello, My name is Gary and I am currently in Brazil.I need to make a phone call to my credit card company, they are on a 0330 number at premium rate.Can you please advise on the most cost effective way to make contact. Thanking you in advance.

Resolved! Extra 10gb data not added onto rolling contract

I am a new o2 user and i got the 10gb rolling contract which offers an extra 10gb of data a month for the next 3 month. I have just set up sim and contract and the extra 10gb of data isn’t showing as being added onto my tariff. Can anyone help?

Resolved! How to get refund after leaving PAYG

I won't be leaving just yet, but I am a study abroad student leaving next month to go home. After I pay my tariff one last time next month I won't be using O2 anymore. The website states I can get a refund on my balance if I leave. Should I be doing ...

Resolved! Roaming

My roaming is not working, I cannot make calls. I am abroad an practicly have no contact. Use wi-fi whenether I can, but it is not a point as otherwise cannot use the phone. Cannot call customer service

Resolved! How to talk to a human on live chat

How can I talk to someone who works at 02 and is actually a human

Resolved! Trying to top up

Hi. I can't log in my O2 app to top up. Email and password is correct.

Resolved! Lost my Payg Sim card

Hi support Hope you're doing well so basically I'm on holidays in my country and gone through a tragic event of robbery and my both phones were snatched yesterday in which both of my local as well as my O2 Sim card was in that phone and my passport e...