Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 taking my credit without my permission for data

Absolutely fed up with O2 taking credit automatically when I try and access the Internet when I've run out of data. If I've run out, then tell me and ask my permission instead of assuming I have to go online. More often than not, I don't urgently nee...

Resolved! Unlock my phone

Dear o2 My all bills was already paid over then month ago and my phone is still blocked I can't have any phone calls and incoming calls and messages Please help and unlock my phone as soon as possible Also I was trying to contact with you by the cust...

Resolved! No LTE/4G this afternoon!

Can't send/receive texts or phone calls possibly this afternoon. Went into Settings /mobile network and switched to 3G/2G and everything works again on that setting. Network shown now is H+ but better than nothing. Downdetector shows O2 problems this...

Resolved! new sim

Can you send me a replacement sim and block my sim at the minute please as my sim has been lost?

Resolved! Keeping existing o2 number.

I have bought a new o2 sim but I want to keep my existing o2 number and stay on Pay As You Go. I have a PAC number, do I need it?

Resolved! Pay for Travel on

I am in Switzerland with a pay as you go SIM card. How do I pay for the travel add on

Resolved! Bundle

Hi want to change my bundle from 20 pound to 10 pound bundle

Text messages

Hello, I’m not able to receive text messages on my phone. I don’t know why I need to receive a few important codes

Resolved! Credit

Dear I landed in turkey this morning. I had about £12 in my account. I turned the roaming on to subscribe to one of the travel zones offers but the network didn’t work and I didn’t have any internet. I checked my balance a while ago and it went down ...

Resolved! sim card activation

I buy new sim card ( O2 SIM Card UK & EUROPE (ROAM FREE) PAY ) from amazon , how I can activation it

O2

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