Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Phone Number

I am currently trying to top up my account which is Pay As You Go but it is saying I am unavailable. Earlier today I could access My O2 app but now if I try I have to log in again and it is sending a text to my old phone number. So I need it changed....

Resolved! Roaming is in Japan

Hi. Does anyone know how much extra it costs to get data roaming in Japan and how to get it? Thanks

Resolved! O2 app

I have two ‘pay as you go’ accounts with o2. For several years both numbers display on the app and I can toggle between them to check credit and top up. Today only one number is showing!I updated the app, turned my phone on and off twice, checked bot...

Resolved! Top up not working

I recently ordered a sim from O2 and trying to top it up it won't work keeps telling me to top not working to contact my bank, I have used different cards to top up all of them with enough money in the accounts keeps saying this. whats wrong with the...

Resolved! Top Up

I'm getting this message: Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank. How can I get it to work? Thanks!

Resolved! Pay as you go rolling plan

Hello, Is it possible to cap the extra spending on a £10 pay as you go monthly rolling plan? Like for instance avoiding calls to international or data overage?

More data

Hi I am currently on pay as you go but keep running out of data how can I get more ?

Resolved! Rolling Plans/Big Bundles query

I am new to o2. With regard to Rolling Plans and or Big Bundles, can I upgrade or downgrade at anytime, and what's the procedure. Thanks

Resolved! Lost phone / Waiting times

So I lost my phone earlier and been trying to ring the 0344 809 0222 number.I tried for 1 hourThen tried for 1 hour 30minsJust tried again for another 1 hour 30 mins.Are these wait times normal? or are they closed?

Resolved! Stealing from customers by O2

Hi , I'm buying a 1gb data pack for £1 this morning (at 9:46am). After I used the first 40MB, I received information that I had to pay an additional £2 for using mobile ladies, which you then took from my account. What the ****** is going on here??? ...

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