Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Transferring my number to O2 has been a nightmare

I was a happy O2 client in the past, moved my number to a contract with BT Mobile and last week I decided to move back to O2. Looking back it wasn't a good decision, apparently.BT Mobile was prompt to give the PAC and all information confirming the t...

Resolved! Frozen Account

I can't use my other mobile phone as it says network not registered. When I go to the 02 website and put in mobile number it says account frozen. It looks like I may have received a message but no calls to this number about 3 months ago, can I still ...

Resolved! Account Query

I put £10 into my account on 13 June but i have not received my bundle renewal. Can this be activated?

Picture messages

I cannot send picture and photo messages and I've gone through all my settings but it just says not available on this device why not is an up-to-date phone

Resolved! Changing from one phone to another that requires different size sim.

I have been using a phone with micro sim (Classic PAYG tarriff) and want to change to use a new phone which uses a nano sim. As this new phone has no sim card (not tied to any network) how to I swap my current sim for a nano sim with the same number ...

Resolved! Porting Number

Helloplease can anyone help?I filled out the online port form to port from EE on the 15th June last Thursday, Repeated on Monday Phoned4445 Wednesday who said 24hrs after going through resubmitting the pac code and text number check still nothing my ...

Resolved! Changing tariff

Hello, I would like to change to the £20 pay as you go tariff for 1 month but I accidentally changed to the £15 one and now I can’t change. Please could someone help me to change it to the £20 one as I need the data for an upcoming holiday. Kind rega...

Replacement sim order not processed

I ordered a replacement sim as mine was lost on 10/06/2023 , the tracking shows it has not been processed, spoke on the phone with an agent who said there has been an issue, have spent a total of x6 hours on the phone and it has NOT BEEN RESOLVED. I ...

Visual Voicemail

Why do I keep getting this message?Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help.

Resolved! Refund of credit following change of provider

I have changed provider 19th June and I have £6.25 credit and £3 in rewardsdueback to me. Can you send me a cheque please? I was assured at 1500 hours uk time by your customer service officer that this was possible. Kind regards Janis MacLeod The tel...

O2

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