Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Do I need to top up every 6 months on classic pay and go

Resolved! Top up refused

I've top up 30 today and it want top up again

Resolved! Top up prepaid

Top up not working on my o2 pay as you go account

Resolved! Data amount

Hi I bought 40gb 15pound promotion sim cardbut only got 20gb when I topped upcould you check and bring back to me?thanks

Resolved! £5 Big Bundle

Hi, I have been on your £5 Big Bundle since 20th January 2023. I paid £10 on that date, £10 on 20th March and on 18th April. I have been paying £10 as there is no facility to pay £5. Please confirm that I am up to date with my top ups and that I will...

Can'r receive calls

My pay as you go SIM can't receive calls, can someone help please? I've used live chat, called & been in-store but none have helped.

Resolved! Rolling Plans - International Minutes

Do these minutes include calls to international mobiles or are they for landline calls only?

Resolved! Change

I currently have a o2 pay and go allowance that ends on 7th June. Can i change my plan before that? If i do will i lose my text and data balance?

Resolved! How do I change a pay as you go number to contract

How do I change a pay as you go number to one on my contract? Also it is being used on my iPad, so how do I link this so my iphone messages come up on my ipad and vice versa?

Resolved! Want to keep my old O2 number when changing to a new 5G phone

How do I keep my old number when changing from 3G to 5G pay-as-you-go phone, both on O2 Thanks

O2

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