Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Not receiving sms messages

I am cut not receiving any sms messages to my number but can send at 50p per message

Where is my order

I I ordered and paid 50 deposit for meta quest vr . I have not received my item or a confirmation email

Resolved! My old 02 number

Hi I can not access my app I cancelled my 02 as I have moved country and have a new number and the payment has taken this morning I need to cancel any further payments

Data

I have started a rolling in tarriff on the 15th of November. On the 20th I got my phone stolen and blocked my sim. Yesterday I have gotten a replacement sim yet my data is not on it.

Resolved! Charged twice and no proof of purchase

As I mentioned in the title I paid the first time £65 for my upfront cost of my metaquest 3 which went through and then it refreshed and asked again and another £65 was taken out my account. After this I was stuck on a white loading page and no next ...

Remove bolt ons from pay as you go.

I have a pay as you go mobile for my elderly mother who doesn't require any bolt ons and as a basic 3G device has no need for any data, I want to remove the bolt on and only have phone calls and texts.