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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54492 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27606 Views
  • 19 replies
  • 2 kudos

Resolved! New Phone (Pay and go sim card swapped), used £2 of my credit before I switched it on?

I have to admit that this technology is a bit of a new thing for me so forgive me if this seems a bit stupid. As the subject suggests, I have just got my SIM card swapped and O2 arranged for the account to be switched over but as soon as I switched m...

Resolved! Old SIM card too big for my new Samsung mobile

I have just bought a new Samsung and went to swap the SIM card over from my Apple I4-S only to find it is too big to fit into the holder. I saw the link to "Swap SIM card" and thought oh yes, that sounds easy but at the end although I have completed ...

Resolved! Locked account

Hi, how do I contact o2? Seems my account/phone number was locked/suspended. I’m away since last 8 weeks and I just had lowest tariff just to keep my number. Now whenever I’m trying to login it’s fine with email but until I put phone number it doesn’...

Arek03 by • Level 1: Joiner
  • 816 Views
  • 1 replies
  • 0 kudos

Resolved! O2

It's not letting me log into my O2 account 

Wilson25 by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Lost SIM

Hello, I´ve lost my device a few days ago. I´ve been trying to contact to O2 to report it and get a new SIM as is descibed in the "Lost or Stolen O2 Device? How to Report it" topic but after been waiting hours at the "Pay As You Go customer " telepho...

LuzL by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG

I have no idea how my PAYG account works, I have it on my backup phone which I hardly ever use but when I go to use it I find there is no credit, it seems like my credit is being cancelled after a month, is this right ?

Rufus2502 by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Unexpected verification code

This morning I received an unexpected message followed by a verification code from o2 saying Welcome to o2 Wi-Fi . I’ve not asked for a code, I already used o2 Wi-Fi on occasion. Anyone else had this. I have a monthly pay as you go bundle. Thanks

AL3 by • Level 1: Joiner
  • 1309 Views
  • 1 replies
  • 0 kudos
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