Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

"Your Country" legacy tarif with 4G

I am on a legacy "Your Country" tarif because it suits my needs. Recently, I saw in the news that 3G network is being phased out. I normally use 3G. However, recently (withing last year and a half) I started noticing problems with my 3G coverage and ...

Resolved! My O2 App

I have new PAYG sim and have tried to register it on the My O2 App. Despite entering the code that arrives by Text, it consistently gives me a "time out" failure.

Resolved! Sim

How can i change my new number back to my old number please when I've lost old sim card

need new sim

i need a new sim because i didn't see i was leaving virgin

Resolved! My Phone Number Has Disappeared From My Account and I Can't Re-Add the Service

My phone number has disappeared from my O2 account, and I've tried re-adding it but I'm just getting an error every time. I have a rolling monthly contract with O2 so would really like to get this resolved quickly. Any suggestions or advice would be ...

Resolved! Travelling to Turkey

Travelling to turkey

Resolved! International data

Are there bolt ons or a bundle that allows me to use data in Europe on my PAYG?

Resolved! Pay as you go

Hi I my mothly bundle finished 2 days earlier and I have topped up and I’m not sure why it hasn’t topped up and my data is already finished writhing 4 days

SCAMMED BY O2 50GB TEXT OFFER

TEXT MESSAGE RECIVED FROM O2 TELLING ME IF I TOP UP AND RENEW MY BUNDLE I WILL RECIVE 50GB CALLED O2 INDIA 3 TIMES TODAY AND PHONE PUT DOWN ON ME 3 TIMES

Resolved! Call charges when roaming

Currently roaming in France. If I call a French number when in France is it charged at standard home rate or does it count as an international call? Ditto for Switzerland, as I'm right on the border and sometimes go over to Switzerland.

O2

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