Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! changing sim card

need to change a very old large sim card to a nano sim for a new phone keeping old number. Can I do this online if so how ?

Cancel rolling sim

Hi I’ve been trying to sign into my o2 but can not get on there. I need to cancel my rolling sim as I am moving abroad

Can't sign in to app

I can't sign in to the O2 app, but I could a week ago. When I sign in on the website it says there are no services linked to my account, but I already successfully added my phone number in a week ago. When I try to link my phone number now it can't f...

Pay and go not working abroad

Phone not working in Portugal. Have big bundle and not working.

My o2 app

Hi im havin trouble loggin into my o2 app

sim card deactivated

i want to reactivate a sim card, i have spent over an hour on the phone to customer service who passed me from one person to another, no one has even looked at the issue i have raised

Billing

Two payments of £10 have been taken out of my bank total of £20. I only have £10 each month

Resolved! Spend cap

I would like to increase my spend cap

Extra data

I am meant to get extra 50gb data if i topped up before the 2nd september i topped up yesterday and didnt recieve the extra 50gb,

Sim only contract

I would like the cheapest option for my phone as I hardly use it. At the moment it is costing me £32.00 a month and I see online for sim only it would cost £10

O2

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