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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 50624 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25430 Views
  • 19 replies
  • 2 kudos

Unable to Make/Receive Calls/Texts PAYG

Hi Peeps, I moved my number from O2 Business to PAYG, but have been having terrible trouble trying to get it set up. O2 customer service migrated my number from Business to PAYG, I ordered a new SIM card & did a SIM swop. The SIM registered on my pho...

brozywozy by • Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Top up

I have topped up £20 and it won’t let me restart my rolling plan. I now have £20 in the balance can you help please?

Amy12349 by • Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

SIM card

I have a standard SIM card that I have had for years but I would like to keep my number and transfer it on to a esim card

NM64 by • Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

Resolved! Turkey Calling

Hi. My elderly father has a O2 PAYG sim. I am going to Turkey on holiday. If I call him from my mobile (I am on Vodafone) will he be charged by O2 for receiving my call? TYIA

o2 payg sim wont activate?

Hi, Went to my local & purchased a PAYG sim to use the number for a OTP / 2FA code. Didn't top up or anything, popped it in the phone and the 4G & O2 signs came up at the top - good sign. Unfortunately, nothing else seems to work. I wasn't receiving ...

pop1 by • Level 1: Joiner
  • 554 Views
  • 8 replies
  • 0 kudos

Payment

I have a pay as you go account and this month my payment of 15 pound was due on the third but I haven’t received any of my data and it’s already taken my money

J_ay by • Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Can't make calls, just says bundle call

I just topped up but when I try to make a call it just says "bundle call" and terminates the call. I have used this number to make calls in the past and have never had this problem before

What2 by • Level 1: Joiner
  • 236 Views
  • 2 replies
  • 0 kudos

Resolved! O2 text 'our gift to you'

I received the text this morning offering upto 15GB of data if i top up once before 7th sept 2024.I will get another 5GB with the next 2 top ups inside the next 90 days. It states, 'after topup we'll text to confirm each time when your Extra data is ...

egt by • Level 1: Joiner
  • 330 Views
  • 4 replies
  • 0 kudos

My o2

I set up my new pay as you go sim more than 48 hours ago but my o2 is telling me my account is still not set up even though it should be done in 48 hours. I need to get into my account to put the credit it on it as it’s a £10 bundle.

Kirstie4 by • Level 1: Joiner
  • 627 Views
  • 10 replies
  • 0 kudos
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