Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Payment taken from my account but the sim was not been top up

Roaming issues

Hello @Dave-O2 I want you to help me with my mobile account they told me my card isn't active but it is because I receive texts normally but my problem is I can't receive calls or make when roaming I'm roaming currently in Greece and connected to Cos...

Rolling plan

My rolling plan payment was taken on 6th November but my plan has now been cancelled, not by me.

Change tariff with balance

I’ve topped up my phone trying to change the tariff to £20. I’ve not got cash I. Bank and it seems I can’t use my balance on he is this? Can you help?

Is there anyway you can request a paper billing to your address?

Can it be done using the app?

Didn’t renew my plan

Hi I’ve had money taken out of my bank for a £10 rolling plan on 6/11 but didn’t renew my plan. I don’t have internet and phone call.

Classic SIM

Hello, I am already an O2 customer, but looking to purchase a Classic SIM for my husband who uses his phone mainly for calls & texts and very little else, would this SIM work on the 02 network, he would be a new customer

Been charged extra fee

Why I’m I been charged transaction fee?

I have paid for £15 Rolling Plan and it’s saying I have no tariff in place

My Rolling Plan isn’t working even though I’ve been charged £15 for 30gb of data.

Charged twice for rolling plan

Hello! I’m in a bit of a pickle and having trouble getting support on the phone so any help is appreciated. My rolling plan automatically renews and for some reason this month it took the automatic payment but then it said that my rolling plan didn’t...

O2

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