Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up

Hi, i have over 30 pounds allowance to renew y 15£ bundle this month.This time, the allowance money was not used and my bundle was not renewed, though I have enough balance for 2 months for the 15£ bundle.Please explain how can I use my remaining all...

New phone

I wish to purchase a TLC 403 4G phone to replace my current phone. I have an O2 pay as you go sim card which I wish to install in my new phone. I do not want a new sim card or additional credit at the moment and just want to purchase the phone. Your ...

Resolved! Add data

How do I add more data to my sim I’ve got money on my account but it wants me to use my bank card to top up

Topup

I just paid to top up but my balance hasnt change.

Resolved! Spending cap

I would like to add a spending cap of £3.00 to the three mobile numbers on my o2 account.

Help me fast please

Good morningI need your helpMy name is Narcis Weber and I have a mobile phone number [edited]. Yesterday I loaded my phone with a £25 voucher and added credit to my SIM card.I added it to a casino site and won a sumand when I gave to withdraw money o...

Resolved! Going abroad

Hi I am going to france today however I’ve just realised that I will need to get data for this . I’m not sure if I should top up normally or top up with bolt on for this trip or any other way could I have some help please

i still have data left by the end of the mont

I have to top up the 21 of every month, but if i still have GB left, do I still need to pay? Or if i do not pay, will my phone line and data be cancelled?

New SIM needed while keeping old number

My very old (2009!) 'dumb' mobile is on O2 'classic Pay As You Go' and is beginning to fail. I have bought a new SIM-free smart mobile but the old SIM is large, not nano, so I need a new SIM. I want to stay with O2 and retain the old phone number. I'...

Resolved! Account issues after Holiday

Hi there,I’ve been an O2 PAYG customer for around 9 years. Never had to visit here before. I have an auto top-up that comes out of my bank account the day before my £10 Big bundle comes out of my O2 balance. For the first time this has failed. I’ve r...

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