Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52194 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26346 Views
  • 19 replies
  • 2 kudos

O2 app

hi. I cannot log on to my O2 account. I pay by top-up as you go. 

kuba0930 by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! BALANCE

HelloI come back to Korea this week and have £20 of top up left.I would like to get a refund for the balance I charged, is this possible?

Chaerin by Level 1: Joiner
  • 499 Views
  • 2 replies
  • 0 kudos

Mobile number deactivated

Hi, I live abroad but have an o2 sim that I use to keep my UK number. However it seems to have been deactivated as when I put it into my phone there is no service. This has happened before. Please can it be reactivated?

crtn3y by Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

10GB allowances in my rolling plan, but still no internet access

I just added £10 rolling plan on 11/16 Thursday afternoon, and my O2 balance confirmed that I have the allowance. However, I can't connect to any internet other than using Wifi. I've called for customer support but they said they have no idea. I've c...

shashasha by Level 1: Joiner
  • 816 Views
  • 4 replies
  • 0 kudos

my son's O2 user name

Hi,I'm trying to upgrade my son's phone from pay as you go to monthly pay, but I forgot his user name, can you help to check it?

may2004 by Level 1: Joiner
  • 423 Views
  • 2 replies
  • 0 kudos

Credit

Hi there I topped up my phone 2 days ago and have ran out of texts and calls yet it’s usually unlimited for my plan

O2 app

I cannot access the my o2 app. 

Hokly by Level 1: Joiner
  • 375 Views
  • 2 replies
  • 0 kudos

Incoming calls

Anyone having problems with receiving phone calls.for 2 days now I have not been able to receive calls it just keeps saying num not recognize when you phone.tried customer service with out any help

Na5 by Level 1: Joiner
  • 752 Views
  • 5 replies
  • 0 kudos