Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

unable to update contact phone number

I have a new phone and although the number is on my o2 account I cannot access it because the texts are being sent to my old phone as it is the contact number. My old phone died and is therefore unable to receive texts. I cannot get into my account t...

Resolved! lost all credit on my phone

have not used my phone for some time now find that I have no credit ,phone no (REMOVED)...have now bought a new phone but hope to use my old sim ,have been trying to buy new credit but cannot receive your security text, can you help ?

Resolved! Reclaim a number?

Is it possible to reclaim a mobile number that has been deactivated by O2 because it has not been used for a while?The phone belonged to our mother, who passed away on Christmas day 2021. We took great comfort in reading the messages that she sent to...

Resolved! Called by a scam number after ordering PAYG Sim?

I just had a call form 0161 850 2959 from someone claiming to be from O2. He correctly mentioned that I had just ordered a new PAYG sim, and offered me a "better deal". I smelled BS so didn't offer up anything, but the question I have is: HOW DID THI...

purchase phone only

buying a new iPhone

I'm on pay-as-you-go with O2, using a very old 6SE iPhone.I want to get a new iPhone and stay on O2 pay-as-you-go.O2 don't seem to want to deal with this anymore as far as new iPhones are concerned, so what are my options, how do I find out how to ge...

I can't sign in to my 02

I can't sign in to my account on my 02

Resolved! Paygo

hi I want to change to pay as you go.

Resolved! Spend cap with a PAYG Big Bundle

Hi, I'm thinking of using a Big Bundle (PAYG). Just want to make sure that the Spend Cap can be set as zero so my additional credit doesn't automatically get used if I run out of my data allowance.

Resolved! PAYG Classic in Morocco

Hi. I'm off to Morocco in a few weeks and I'm looking into what I should do about phones. I gather Morocco is outside O2's "Inclusive Zone" so it would be eye-wateringly expensive to use my O2 SIM (I'm on the old PAYG Classic tariff) and my best opti...

O2

Forum Posts