Topped up then changed tarif and lost credit

[OvEr_KiLL]

I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!

[Cleoriff · Accepted solution]

Hi @OvEr_KiLL 

You need to call O2 on 4445.

[madasaf1sh]

@OvEr_KiLL

As soon as you change tariff it bills you so when you topped up £10 it will have taken the charge instantly.

If you want to check this with Customer Services then you will need to contact them on 4445

[OvEr_KiLL]

Ok thanx guys I hope I can get the £5 back il call 4445 tomorrow morning if they are open