Solved: Refund or pause of the number

alina123123 · ‎11-10-2023

Hello, today I topped up my number accidentally, but as I am abroad, I will not be using the number and anything in the bundle. Is there a way to get a refund for this transaction or if not, is it possible to pause the plan so that I could turn it on when I need it? Please advise. Thanks

madasaf1sh · ‎11-10-2023

@alina123123

Im afraid the answers are no and no, as there are no refunds on PAYG and also the number / plan can not be paused.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎11-10-2023

@alina123123

Im afraid the answers are no and no, as there are no refunds on PAYG and also the number / plan can not be paused.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎11-10-2023

@alina123123

Unfortunately there are no refunds on PAYG, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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