Data big bundle

[Logan1]

Hello

I am pay as you go user and use 02 data big bundle £10 for 7gb data. 

My renewal date is 18th(today) and this month I will need more data so I requested to upgrade to £20 for 30gb data. 

My balance was £0 and when I have topped up today a value of £20 to activate the £20 bundle, £10 was immediately deducted and £10 for 7gb till 18th April was activated. Consequently my account balance was now £10 and it was telling me I had unsufficient balance to activate the £20 big data bundle. I topped up a further £10 and £20 big data bundle was now activated until 18th April. 

As you can I seem to have unintentionally or through some system glitch I have activated and paid for both £10 big data bundle and £20 big data bundle till 18th April, is it possible to get £10 refund credited for the £10 bundle as it is not required and is over rided by the £20 bundle I have also paid for. I can't seem to get a live chat to work on my phone and I also have a screenshot of the message confirmation from 02 showing they have taken £10 for bundle till 18th April and then a further £20 for other bundle till 18th April. 

I am on holiday now and would prefer to not spend ages on hold/call to resolve this. 

Thank you for any help

[MI5]

@Logan1 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Logan1]

Hi thanks for reply

02 chat on Facebook are being very unfelpful and telling me my £20 bundle is active. 

I require a refund for £10 bundle which was charged and activated on the same day. 

[MI5 · Accepted solution]

You need to explain that to O2 @Logan1 

[Logan1]

Thanks @MI5 didn't have much faith in it but they have resolved it for me now