Bundle and charges

[Kevmak]

I have a big value bundle that is still active but its taking money from my remaining balance for calls. Even to other of users. Please can you advise me as to why ?

[Cleoriff · Accepted solution]

@Kevmak 

We have no access to your account so you need to call O2 on 4445.

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call