Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Can’t seem to set up a monthly subscription

I have been looking to upgrade my Xbox one s for a while and saw the opportunity to do so with a monthly payment through O2 with an additional £120 upfront cost. However once adding the Xbox Series X Diablo IV Bundle to my cart to sort a subscription...

Boostbox setup

Hi, Thanks to anyone that can help. I have poor reception in my basement, it was ok, but its just too unreliable now.I have tried to set up wifi calling, but my phone, while it says it does wifi calling online, does not have O2 firmware, as I bought ...

Resolved! O2 Open

Hi all, I recently upgraded my contract. I used to have O2 Open on my previous contract but for some reason it will not let me add it to my new contract. It says my number is eligible but when I try to proceed it says there is a technical error. I ha...

No Contact from Fraud Team

I have been the victim of identity fraud and am very unhappy regarding the way O2 are handling and dealing with my reporting of fraudulent activity. On the 16/6/2023 I received three default notices relating to accounts that had been taken out using ...

Resolved! New device - Apple Music

Hi,I recently upgraded and was sent a code for 3 months free Apple Music by text. The text was deleted. Any ideas where else I can find the code? I also added Amazon music, which is showing in my account as an add on but it is not activated on Amazon...

Resolved! Claim for free Galaxy pro earbuds

Hi, I hope someone can help me as I can't get any response from customer services. I preordered the Samsung Galaxy z flip 5 on 31st July and wasn't aware of the promotion to claim for free Galxy Pro earbuds until I saw it in my email. How do I go abo...

Purchasing

Does anybody else when go to place an order the purchase page agrement page that pops up always stay black screen so you can not go any further than this just says sorry something went wrong please try again?

Account and order problem

Hii have problem with the detail in my account which is i change telephone number in my account accidentaly and cant change it back to previous one. Therefore cant log in my account and see my order which is inpayed and ordered yesterday

Resolved! Porting number not worked

My wife has been trying to transfer her number from Tesco mobile to O2 for the past 8 days with no success. She completed the online form last Thursday but due to bank holidays was told it wouldn't happen until the Tuesday, on the Tuesday her tesco m...

Resolved! Why have I been charged for Disney+

I’ve just moved over to O2 recently. They kept prompting me to pick a “free” extra so I tried to do this and picked Disney+ although the process wasn’t clear and as I expected it looks like I’ve been charged for this?? Why offer it for free if you ha...

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