Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! 202

Where on the o2 app do I find where to ring customer service on 202

O2 Recycle refusing to do anything after destroying my property in error.

I made a post on reddit so you can see the full conversation I've had with O2 recycle support.https://www.reddit.com/r/mildlyinfuriating/s/PvV0aaARMt The short version is, I was given false info in store when handing my phone for recycling. I contact...

Resolved! EU/International roaming - Fair usage

Hi,I am currently in the Eu Zone on a holiday. I need to fly to Hawaii but will be leaving my personal phone with the O2 account turned off at my friends place in the EU while I am gone. I will then be flying back to the EU to resume my holiday. With...

Calls Abroad

We live in Turkey and have a UK number. What is the best and cheapest way to take and give calls

Resolved! Missing receipt for mobile phone purchase

I have just purchased and recieved an upgraded new phone. But haven't received an invoice. How can I get a copy of this so I can claim Samsung's starter pack and pro ear buds offer.

switching from business to consumer

im now retired. My partner and I wish to keep our numbers but switch to consumer from business. Despite 25 years with O2 and having paid tens of thousands for all our employee contracts over the years, we are unable to switch. Because.........we don'...

O2 Recycle Non Payment

In June, I upgraded from my iPhone 12 to a 14 Pro and O2 offered me £205 for my old device. I sent off the device via Recorded Delivery and could see at my end that it was received by O2 Recycle on 16th June. As part of my agreement, the credit was t...

Resolved! My bill is getting costly

I want to reduce my spending on monthly bills and know better about plans. No sure if my device is already paid.

Resolved! Using my phone in the USA

Do I need a bolt on to use my phone in the USA.

Experience with Payment to Trace?

Hi all, I've had a bar on my account for about a week because O2 lost the payment. I was advised to contact the payment to trace email which I have done. I had a couple of emails from them yesterday and none today. Does anyone know how I can get this...

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