Other Products and Services
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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BT Wi-fi for O2 customers to stop.

I've just had this pointed out by a new member (thanks nedludd), it's a bit hidden away at the bottom of this page: https://www.o2.co.uk/shop/tariffs/# Wi-Fi servicesThe way we offer wifi services is changing. From 1st July 2013 access to BT Openzone...

perksie by Level 69: Guiding Light
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Poor Customer Services and Mis Sold Information

Been very unhappy with the o2 customer service I have received in the last 12 months. I currently have a 12 lease contract which is due to expire on the 19th June. After calling the customer service number 8002, 3 times in one day and speaking to the...

Anonymous by Not applicable
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Resolved! Capita plans to close O2 call centres and cut thousands of jobs

A new article in The Telegraph financial pages reveals that o2 UK call centres are to be downsized and outsourced - to Cape Town. A Capita call centre in India is to be expanded to handle support by web chat, to discourage customer calls, known as 'c...

Anonymous by Not applicable
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O2 Webmail

Hi, Im wondering if anyone can help. Ive not been able to login to my webmail for about 3 months now. Everytime I try and login I get the "Sorry, we can’t find the page you’re after." page. Ive tried it with other mail programs but they can never man...

Anonymous by Not applicable
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Resolved! How Long To Fix a Problem

All was fine until Tuesday this week when my phone would not connect to 3G. I spoke to an advisor at o2 who firstly blamed my SIM for being ancient and then after trying the SIM in an ancient Pay as You Go phone blamed my phone as being faulty.As the...

Anonymous by Not applicable
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Bluebook

I've tried to sync my phone to save my contacts and it goes well until it actually comes to syncing and then the message No Authorisation comes up?

Anonymous by Not applicable
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Resolved! Downgrading to a new phone

Hi, my current phone is getting a little long in the bluetooth and I can see it won't be long before I'll need a replacement phone. What I'd like to know is.. are there phones on the market that are just simple phones?.. ie.. not overloaded with apps...

2nick by Level 1: Joiner
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Resolved! Sim swap failed...help?

Hi, I recently upgraded.I got the new phone and put the replacement sim that O2 sent in and left the original sim in the old phone.Did live chat and the person stated that I needed to text swap to 20220 and they would activate the new sim.An hour lat...

Anonymous by Not applicable
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