Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Very disappointing customer service

I am owed a refund from 02, not a significant or material amount but over 2 months O2 took unauthorised monies from my account after I cancelled my contract. I have tried twice to get my refund and the customer services team seem unable and unwilling...

Resolved! Re: How to track my repair

It's impossible for me to track mine the link doesn't work and when you ring it will take over 30 minutes to answer so much for them calling themselves communications experts

Resolved! 02 travel

Hii have 02travel bolt on! I need to turn it off but can't see where to do it on the website, any help appreciated.

Resolved! Order tracking and lack of contact from 02

I ordered a product for click and collect a week ago (9th) and I recieved a text saying there was none in stock so to wait for a text telling me when they would be delivered, I was told the date would be 10th-16th. It is the 16th and I have no been c...

Unlocking code for my phone

I've been having terrible trouble trying to get an unlocking code from O2. I talked to chat over 2 weeks ago & they said it would be emailed to me within 7 days. It has not come. I went online & entered my details on a form specially for requesting u...

Resolved! WEB TOP UP.

Is anyone having trouble trying to topup using the web topup service.

Resolved! Where to find placed orders

I have purchased a Bluetooth Speaker of the Online store and upon completing the order I was advised that I would receive an email confirming this. It has now been a few hours since I purchased and have not received any email to confirm this, I canno...

Resolved! Signal booster for coverage in rural areas

Hi. Does anybody know of a way to boost coverage for the O2 signal in rural areas. Sick of hanging out of the window.I have decent broadband speed from sky but O2 customer services have told me the poor reception is not their issue. Told me to look o...

expire card

Hi I have new debit card,what I need to do?How can I change my card details?

Laptop won't connect to 02 WiFi

I've just dropped my car off for a service and while I wait thought I'd pop into costa and do some work using 02 WiFi. It connects fine on my phone but my laptop will connect to the but won't bring up the loading screen so I can log in and actually h...

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