Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Newsletter

Hello,Can anyone help please.I changed my email last year. I was able to change my login details myself on the o2 website but i still recieve my newsletter on my old email for some reason? How do I change it please. I do not use O2 app.

KatieJ by Level 1: Joiner
  • 477 Views
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Billing

I have recently changed jobs and my payment details have been affected. I did contact yourselves and you kindly supported me in moving the date. I have been informed by my employer that I have to work 2 months in advance before I get paid. I have str...

RFF1107 by Level 1: Joiner
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Resolved! Roaming charges when in Spain

Hi hope someone can help, just wish for some confirmation, my technical knowledge is limited and have been reading the roaming charges and still unsure.We are going to Spain for 14 days, what do I need to do in order not to incur high phone call char...

Liz21 by Level 1: Joiner
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Switch up T&C’s changing?

I'm trying to figure something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on t...

Smith07 by Level 1: Joiner
  • 562 Views
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No updates

I updated my plan and bought a new iPhone 15, I put down £550 which has been taken out of my account, I received the contract email but haven’t heard anything else and should have got the phone delivered yesterday

Ellaf by Level 1: Joiner
  • 382 Views
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Bills

I need copies of my Bills dating back to March 2022 for VAT purposes.

Elephant by Level 1: Joiner
  • 364 Views
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Someone help

This might be a long one so bare with me..I took a new contract out with o2 in Feb and got the samsung 24 ultra, great phone but didn't realise after speaking to someone on the phone to apply my NHS discount that I'd taken out a 48 month contract (I'...

Carlsberg by Level 1: Joiner
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No internet connection

I have a strong internet and my phone is connected but all of the aps say "No internet connection". I didn't notice this until I ran out of data for this month and now cannot connect to the internet until this is topped up next month, as I don't want...

Susie2161 by Level 1: Joiner
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  • 18 replies
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Resolved! insurance claim

I have insurance on this phone and i dropped it yesterday and the whole back of the phone is cracked. Am I able to claim back via insurance?

julie29 by Level 1: Joiner
  • 621 Views
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