Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Anyone had any success calling 202?

I'm trying to add a Bolt On, when I text TRAVEL to 23336 as it says I gat a message saying they can't add the Bolt On and I should call 202. What a waste of time, it either goes into a loop telling me about free drinks and queue jumping for tickets I...

Requesting a specific number back after account deactivation

TLDR- I need my specific number back because I use it for my work and personal 2FA accounts. O2 has sent me and my family around in circles trying to get it back only to give up and say it isn't possible for them to assign my old number to my new sim...

Upgrade

I was upgrading in the o2 app and as I had filled in the check your availability page and pressed next the page glitched. I haven’t received any emails about the upgrade. In the o2 app it says I have placed an order in the last 24 hours etc, so I can...

Newsletter

Hello,Can anyone help please.I changed my email last year. I was able to change my login details myself on the o2 website but i still recieve my newsletter on my old email for some reason? How do I change it please. I do not use O2 app.

Billing

I have recently changed jobs and my payment details have been affected. I did contact yourselves and you kindly supported me in moving the date. I have been informed by my employer that I have to work 2 months in advance before I get paid. I have str...

Resolved! Roaming charges when in Spain

Hi hope someone can help, just wish for some confirmation, my technical knowledge is limited and have been reading the roaming charges and still unsure.We are going to Spain for 14 days, what do I need to do in order not to incur high phone call char...

Switch up T&C’s changing?

I'm trying to figure something out on the 2nd August 2023 I upgraded which then included been on plus plan. I have seen the changes say if you take out plus plan from 3rd August 23 you can only switch up every 90 days. But I started the plusplan on t...

No updates

I updated my plan and bought a new iPhone 15, I put down £550 which has been taken out of my account, I received the contract email but haven’t heard anything else and should have got the phone delivered yesterday

Bills

I need copies of my Bills dating back to March 2022 for VAT purposes.

Someone help

This might be a long one so bare with me..I took a new contract out with o2 in Feb and got the samsung 24 ultra, great phone but didn't realise after speaking to someone on the phone to apply my NHS discount that I'd taken out a 48 month contract (I'...

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