Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Opt out for Priority and 02More texts

Any one else having real difficulty getting their opt out acted on?Since early October, I've been calling the Priority opt out number, only to be told I'm already opted out. I've used live chat twice since then, been told "sorry about that but it's a...

Resolved! I want my money back

I took out a contract with 02 and changed my mind before the cooling of period ended. I was told it would not cost me anything. Well when I got a statement from my bank I found out that 02 had took £283.19p out of my account. So 02 have went from bei...

Resolved! Weird text from 02-UK

Hi, I’ve just received a text from o2-UK which I believe is a fake. The text read:O2 Ref: Site No. RT02B022. Your security code is 8281. If you're not in direct contact with O2, please call 202 now so we can protect your account. Thanks.This is a sca...

Repair of phone

I have sent my Sony Z5 to the repair centre twice for them to quote the same thing 'physical damage' however I've pressed the o2 team asking them to explain what the physical damage is... Nobody can tell me what it is nor how much it'll cost to repai...

Ordered phone online

I ordered a phone today at 6pm how libg does it normally take for the credit check?

Resolved! O2 open

Hey.. I am having difficulty registering for o2 open as it says my name doesnt match my payslip, but it does? Was wondering if anyone else had the same issue and how did you ressolve? Thanks in advance

Resolved! Got phone call

Claiming to be O2 I asked to prove they got a txt sent just had to say my name and told me about what package I had seemed to try sell and say loyalty here's the number 0330 303 5329

Resolved! How do I add another number to the O2 Boostbox? Can we do this without having to contact the network

I was with Vodafone previously and also had signal issues. I used the Vodafone version of the O2 Boostbox and could add numbers online. Can you do the same with the Boostbox?

Resolved! No voice mail

Have a samsung J5.When i log into my voice mail it gives me all the options and plays the active voice mail message but when i get a call it either rings continous until rings off or if i am on phone gives a engaged tone....does not go to voice mail?...

Resolved! Trying to claim free Samsung Convertible Wireless Charger after purchasing Galaxy S8+

I was sent a leaflet with my new phone saying I'm eligible to claim a free wireless charger. However, when I visit the link Samsung.com/uk/02wirelesscharger - the page isn't found. I then contacted 02 webchat and they gave me a number to call - 01425...

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