Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
I upgraded my phone on Monday, it was received in the DHL depo on Tuesday, yet the delivery is delayed and when I asked why it wasn’t being delivered, DHL told me to contact o2. I’m not sure where or how to contact o2 or what to even tell them as DHL...
Why was my order cancelled?
I have been charged 26 pound for O2 travel having recently spent time abroad in Hong Kong. However, I did not have my roaming on, nor did I use any data while I was there. These charges do not make sense to me at all. I’d like an explanation as to wh...
Because I lost my phone, 02 put a bar on it. But since I found my phone they said they would remove the bar, but that was a week ago and I was still a bar on my phone. I can't contact them to remove it. I've been to the O2 shop and they've tried to r...
I have been trying to get through to your customer services several times to today some times be left on hold for over 90 mins Have even visited one of your shops which were also struggling to get through to you. i have been unemployed for two months...
Both myself and my wife have been contacted this afternoon by some insistent call handlers claiming to represent O2 and offering us 30% discounts on our monthly call plans. They didn't use our names, and we did not provide any information when reques...
My current sim card is 4G, I now need a 5G sim but actually getting in touch with o2 is f***i*g impossible, the app chat is crap, and speaking to a person - no chance. Is there a provider that actually speaks to customers?
From what I've read o2 Travel does include Indonesia (Not the Inclusive bolt-on that I already have) but the advisor I just spoke to on the phone says it isn't. Can someone please confirm which information is right for me? Many thanks Maz
Hi I need what ever safety feature is in my phone turned off, I am unable to access some sites due to age restrictions or something.
Hello, I trust this message finds you well. Yesterday, I had a conversation with a member of the payment management team regarding an issue of which I was previously unaware. In 2020, I entered into a contract which I duly fulfilled and terminated (a...
