Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 to end retail operations with carphone warehouse

Dunno if this has been mentioned yet, quite a big deal imo.https://www.gizmodo.co.uk/2020/04/o2-withdraws-from-carphone-warehouse/Not sure I'd call this good news for carphone warehouse OR O2 imho.

Undelivered order

Hi everyone,I need help about something. A few days ago, I have bought a Samsung tablet from O2s own web site. My delivery has been sent by DHL. DHL said that my delivery was left to my neighbour. When I asked my neighbour he said "I have just signed...

Resolved! I want to cancel my order

I was attempting to buy a pair of apple earphones, and i was told my apple pay payment failed, so i tried again with my card. However both payments have gone through, so i assume i’ve bought the product twice. I can’t seem to find any way to manage m...

Register sim card

I have recently upgraded and need to register the sim card how do I do it when no one is answering the phones

courior never arrived

i ordered a phone from the shop website lastnight and it was to be delivered this morning between 8and 10am and the days getting on and still nothing, went onto myo2 and tried to put tracking numer into it and there is nowhere to input it

O2 order wrong address!

HiI was expecting a delivery today but O2 have given DPD the wrong postcode. As such DPD have tried to deliever to completely the wrong area. I have been in touch with DPD and they have said only O2 can change the postcode. However, I am unable to sp...

First and last use of phone for insurance claim

I am wondering how I can access the data that shows the first and last use of my iphone as I need it for an insurance claim. I am not able to contact O2 due to Covid19 and can't find this information on the website.

Sim only order

My sim only order arrived today with the envelope open. The peel off strip is still clearly over the glued part of the envelope so it was never sealed before it left the warehouse! The sim was in the envelope but that was all, should there have been ...

End of agreement

Hi all, I have received an emaik today from O2 advising that my contract has ended on 31st March. I got the phone and O2 contract through Carphone Warehouse 2 years ago. The email from O2 says that I can upgrade today if I join O2 directly and O2 wil...

Resolved! insurance

about my phone insurance

O2

Forum Posts