Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Cancel bolt ons

I have been charged for 4 8gb bolt ons when I do not want them

Resolved! update my dob

Made a mistake during registration, how could I change the DOB? Using your help center, it suggests to me to find the ‘edit’ button for dob updating. Could not find it.

Rolling contract

What options are there for me - I want to change my contract but do not want a new phone I am out of contract and my charges are spiralling

Disney Plus Extra

I redeemed Disney Plus as my free extra back in April 2024 and the account activated fine, but I've been trying to turn off the auto renewal and weirdly the extra is not showing up on my extras list on the O2 site or on the My O2 app. I have tried fo...

Click & collect order

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Resolved! Cancel Disney plus

How do I cancel Disney Plus

Delivery

Hi! I am waiting to recieve my new device, but the delivery slots the delivery company keep giving me are no use as i work on the time slots given. They won't let me have it delivered to a neighbour, or collect it from a collection point or have it l...

Resolved! Samsung buds

Have not received the sms message to collect the samsung buds that were a part of the new contract. I believe I should have received this after 30 days but have not, is there sometjing I am supposed to do before receiving the sms?

Being charged twice for disney plus

I've been charged twice in my latest bill for disney plus. Why is that as I only have 1 account.

Repair

Hi, I'm trying to track my repair, it says repair not found. What should I do

O2

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