Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Data Rolling Plan

I had the £30 150gig riolling plan,it expired and i had 138gig data left, downgraded to the £10 10gig plan.What happened to my remaining data from previous plan

Resolved! Google Pixel Smartwatch Plan

Hello, I've searched other articles for an answer to this, but they seem quite focused on those who have purchased Samsung watches directly from o2, so apologies if this information already exits somewhere! At the beginning of April I'm looking to mo...

Resolved! O2 switch up

I have a promo code from Defence discount service but your system will not accept it. I am looking at moving on to switch up tarrif. Will a discount code work if I wish to use switch up.

Resolved! Porting to O2

I requested my old number to be ported to 02 last Friday and it's still not done. Calling the help desk in India didnt given much confidence either...

Cannot view Extras

Hi,I'm trying to activate an Extra for the first time (Disney+ in this case).But whenever I try to find the Extra to activate it I get the following error: I've tried from two different browsers on my laptop, and from the O2 app on my phone, and they...

Payment failed every time I try to place an order

Hi, could anyone tell me why I keep getting the payment failed error message whenever I try to checkout in the shop please? It did the same thing when I tried upgrading my phone a few weeks back which resulted in me buying through the chat function, ...

Accessories order tracking

I have order a accessory for Samsung Flip5. Samsung Galaxy Z Flip5 StarterPack. However, I havent received any email about my order after payment. Who can help in this? I have selected click and collect and its not dispatched yet and expected to arri...

Order stuck in processing!

I've had my order stuck in processing for over a month now and still no end in sight. I was told it'd he resolved in a couple of days, then a week, then a month. Now it's been more than a month and the support team are no help at all! Was meant to be...

Order number: **********

Hi, Refer to Order number: ********** I ordered a Pixel Buds Pro Charcoal on 18 Aug 2024 and received the confirmation email says will be delivered in Up to 4 weeks, but I didn't receive the item till now, and I cannot trace it in O2 website. Could y...

Direct debit virgin media

I have recently changed my mobile phone provider from virgin media/O2 to vodofone. I am still receiving bills from virgin media even though my contract had ended and my renewal was available. The o2 payments have stopped but not the virgin media paym...

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