Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Incomplete order

Hi, I received my new phone today and the buds are missing. What do I need to do when an order is incomplete?

Ionut1994 by Level 1: Joiner
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Resolved! Cafeyn Extra

I'm not sure if anyone else has had this problem.Last night I signed up to a new SIM only deal with a selectable extra. I chose 6 months of Cafeyn. I already had a one month trial so already have an account with them.When I go to activate my Extra th...

Livdiv by Level 1: Joiner
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Resolved! Phone records

Hi how can i get (Download) my call records from Oct/Nov 2020 trying to locate a call that was made so need hard copy !!

plumber by Level 1: Joiner
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Adding extras to existing accounts

Hi there I've just upgraded my account and all the extras options that came with i already have accounts to. Can I add the free extra to an existing account or do I have to open a new account to use it?

LizDiz by Level 1: Joiner
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Return old phone

still waiting for the return package to send my old phone back. I’ve been waiting over 2 weeks and worried the price I was quoted will change.thanks

Emma45 by Level 1: Joiner
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Xperia 5 ii Sony headphones claim

I bought the Sony Xperia 5 ii yesterday (28 January 2021), this was advertised as being able to claim a set of Sony wh-xb900n headphones however when you go to the Xperia reward address as directed, there is no option for this promotion. O2 site says...

Resolved! Activating 02 Discount for Teachers

I'm trying to buy a phone and contract with 02 for the first time and I am eligible for the 02 25% teacher discount however I can't seem to access this online. I've followed all the advice on the forums and used the code TEACH at checkout but it tell...

sophwick by Level 1: Joiner
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Swapping extra

Hi. I recently upgraded with a choice of two extra, audible or disney plus. I'm already an audible user so picked that the realised it's only for new customers. I spoke to someone on the helpline who said he'd swap it, but just got an email saying I ...