Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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"Something went wrong" when completing order

I just ordered the Huawei FreeBuds 3 here https://www.o2.co.uk/shop/huawei/freebuds-3 and when i went to complete my order it said something went wrong and the order didn't appear to complete but I recieved an email through PayPal to say the transact...

Swinno by Level 1: Joiner
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Resolved! Spend cap

Hi I want to remove my spend cap, as I need to call BA on a premium number to book a flight and I’ve reached my cap, please can you help me remove it?

Resolved! How to talk to a real person?

I need to talk to customer services. I call 202 and get a load of menus. I just want to talk to a real person. I would rather not go through the leaving option but it seems like the only options to use that is kind of relevant? O2 were supposed to ca...

Anonymous by Not applicable
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Resolved! Order not processing

I ordered a phone last week, paid the upfront cost and got and order number but the order won't go from ordered to processed when I look up recent orders. Any help?

Jorm by Level 1: Joiner
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Missed delivery

Order number 317433471I ordered delivery for 8am to 12pm and I would like to know where my order is as I didnt use my phone number to recieve texts on tracking

Resolved! Stolen Phone

Can someone please explain how I can contact O2 from abroad to tell them about a stolen phone.No phone so I can't ring a number!

JanetS by Level 1: Joiner
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Resolved! Extras

I tried to activate my Extra (Amazon Prime) and it says (You indicated you are a new customer, but an account already exists with the e-mail) and i know that i don't have any account in Amazon. So how do i activate the account? Please help.

Qaran by Level 1: Joiner
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Resolved! DOB changes

Date of birth was entered wrongly in O2 account.now cannot be changed.My DOB is 20/08/1994