Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! SMS on wifi calling

Why can't I receive sms messages on wifi calling?

Resolved! Disney Plus extra

The activation code does not work for my Disney Plus 6 months free subscription

Resolved! Bad signal

We used to have a good mobile signal at WF4 2PF in West Yorkshire. From about 6 weeks ago it is difficult to find anywhere in the house where we can use our phones - a Samsung galaxy A9 and an old Nokia. Other people on O2 visiting have the same prob...

Resolved! Change number

How difficult will it be to change my current phone

Resolved! Cancelling direct debit

Hi I’ve been paying monthly payment for years now for a phone/sim that I don’t even use, I had to change number for personal reasons .. can I just cancel the direct debit from my bank if the the phone is paid off and airtime is paid off ? I don’t eve...

Resolved! Next day delivery

Hi I've just ordered a Nintendo switch is there any way I can pay for next day delivery

Resolved! Phone broke

I need help I need to contact o2 but the top half of my phone is broke and can't press the buttons and wanting to get hold of o2 you need to press 1 or 2 and I just can't do it how do I speak to someone with out having to press these buttons thanks x...

Resolved! Watch strap

My Apple Watch was sent for repair by the store as it stopped holding its charge, they had to replace this with a new one as they couldn’t fix it. However, the never returned the strap and now I have a watch with no strap and no one will help, the se...

Resolved! In game purchases

How do I set the kids phones so they can't make purchases for games on their phones plz

Network support team call

Anyone know what time the Network Support Team can call up till? supposed to have a call from them to sort out an Apple Watch issue and it’s been booked for today but no call as of yet!

O2

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