Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
Help please! Tomorrow I am swapping out my broken phone for a new phone via DPD on the doorstep. When speaking with the advisor they advised me to turn off my iphone location and passcode. It wasn't until after the call, I realised I ddn't ask about ...
Hello, Customer care, There is an error on my credit report. Sim only monthly contract closed on Nov 2021. O2 has flagged missed payment and defaulted on my credit report. I am unable to apply for any loan because of this issue. I have called many ti...
I have had my upgrade which I ordered via O2 app. I have received all legal docs etc but no order confirmation in PDF or similar. To claim the free ear buds I need to upload a PO confirmation, invoice or such, my orders menu doesnt have header or opt...
Hello, i placed an order today and it was saying your order is in stock... like 2 hours later i am getting an email saying your order is out of stock and "will be ready as soon as possible" ... can i please talk with someone so i know how long will b...
Hi I lost my IPhone X on Friday 18th March around 2pm in B & M in Clayton. I rang O2 on Monday 21st March after 6pm, I spoke to a lovely advisor, who located my IPhone at Queensbury Resivoir, Bradford. Please can you confirm if it was located at Quee...
Can I see my call history form November 2021
Hi, this is seriously bugging me. I was given a renewal for my bundle with Virgin Media which I accepted, but in the end I had said I do not want this and cancelled within the 14 days, this bundle was the Ultimate Volt bundle and included the O2 SIM ...
I have ordered an S22 plus on Sunday as the deal looked great as it offered free Samsung Pro Ear buds and £100 additionally to recycle my old phone. However, the S22 plus is currently out of stock and I wasn't notified until I had placed my order. Th...
I'm quite desperate to get my new eSim up and running, due to having lost my voice I can't talk to anyone over the phone! I need 2 numbers, so I need to keep my current number (on a physical sim) and I have added an eSim (I have an iPhone 12mini so u...
After recently joining I picked an O2 extra of Disney plus 3 months free but did not spot the £2 off can you still use the £2 off Disney plus if billed on my O2 bill after the trial.
